An exciting opportunity has arisen for an experienced Manager in our Smithfield Branch. Ideally from a building product manufacturing or hardware background, you will provide leadership, training and management to your team where customer service is paramount. Ensuring the smooth operation of the business, maintaining and building relationships with trade and retail customers.
As a leader within the business, you will play an important part in driving the overall company strategy, vision, and at all times leading through our values. Working closely with members of the wider team you will coordinate and oversee all aspects of the site. This is a great opportunity for someone who is career driven and highly motivated to succeed. Effective communication skills are critical to this role.
RESPONSIBILITIES WILL INCLUDE:
Leading by example you will be an exceptional leader with prior operational experience across a diverse site. The role is well suited to someone with confidence who enjoys working with people.
Working with our Company Values to achieve and inspire a positive and productive work culture utilising frontline leadership skills to ensure high quality customer service at all times
Manage daily operations of a diverse branch
Focus on achieving sales target through exceptional customer service
Ensure processes and procedures are followed to minimise incorrect stocktake results
Network to improve the presence and reputation of the branch and Company
Assist with ongoing performance management activities in order to achieve a high performing team
Work closely with the Safety Manager on any improvements, audits, investigations or educational programs and ensure that store supervisors are compliant in their management of safety
Ensure the branch is well maintained, clean and tidy including car parks and street frontage
Work closely with other departments and the sales team to help quote and sell ‘whole of house’ solutions within agreed timeframes
Proactively assist to achieve budget, including sales, gross and net profit
Establish and maintain a customer service ethos within the team
High awareness of site safety and duty of care for your team, staff and site visitors
Undertake regular product training with market leading brands
Build, maintain and raise standards across all aspects of the branch to ensure high quality customer service at all times
QUALIFICATIONS AND SKILLS:
Critical to your success will be your ability to service and provide support to deliver outcomes with the those specialising in high volume builds, sales experience, coupled with a solid business acumen, and building knowledge with a high level of communication, negotiation and problem-solving skills.
Demonstrated leadership experience within a diverse team
Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
Sound knowledge of building industry, hardware or retail environment
Results driven and customer focus with the ability to seek and drive sales and build market share
Experience in high level collaboration in order to achieve results
Genuine commitment to empower, manage and maintain our Safety-First culture
A people person with a high level of emotional intelligence
Committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
High level of computer literacy with the ability to learn new systems quickly
You will be passionate about making a difference, highly personable, engaging and supportive in approach
Supervisory qualifications would be highly beneficial
Manual Driver licence
Forklift licence (LF) Advantageous
A rare and exciting opportunity has arisen for an experienced Manager in our Tool Centre. Ideally from a building product manufacturing or hardware background, you will provide leadership, training and management to your team where customer service is paramount. Ensuring the smooth operation of the business, maintaining and building relationships with trade and retail customers.
As a leader within the business, you will play an important part in driving the overall company strategy, vision, and at all times leading through our values. Working closely with members of the wider team you will coordinate and oversee all aspects of the site. This is a great opportunity for someone who is career driven and highly motivated to succeed. Effective communication skills are critical to this role.
You will get the opportunity for ongoing training and development to grow your existing leadership experience.
RESPONSIBILITIES WILL INCLUDE:
Leading by example, you will be an exceptional leader with prior operational experience across a diverse site.
The role is well suited to someone with confidence who enjoys working with people.
Working with our Company Values to achieve and inspire a positive and productive work culture utilising frontline leadership skills to ensure high quality customer service at all times
Manage daily operations of a diverse branch
Focus on achieving sales target through exceptional customer service
Drive and maintain a strong customer service ethos within the team
Ensure processes and procedures are followed to minimise incorrect stocktake results
Network to improve the presence and reputation of the branch and Company
Assist with ongoing development coaching activities to achieve a high performing team
Ensure the branch is well maintained, clean and tidy including car parks and street frontage
Work closely with other departments and the sales team to help quote and sell ‘whole of house’ solutions within agreed timeframes
Proactively assist to achieve budget, including sales, gross and net profit
High awareness of site safety and duty of care for your team, staff and site visitors
Undertake regular product training with market leading brands
Work closely with the Safety Manager on any improvements, audits, investigations or educational programs and ensure that store supervisors are compliant in their management of safety
Build, maintain and raise standards across all aspects of the branch to ensure high quality customer service at all times
QUALIFICATIONS AND SKILLS:
Critical to your success will be your ability to drive service and outcomes through your team, demonstrated sales experience, coupled with a solid business acumen, and building knowledge with a high level of communication, negotiation and problem-solving skills.
Demonstrated leadership experience within a diverse team
Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
Sound knowledge of building industry, hardware or retail environment
Results driven and customer focus with the ability to seek and drive sales and build market share
Experience in high level collaboration to achieve results
Genuine commitment to empower, manage and maintain our Safety-First culture
A people person with a high level of emotional intelligence
Committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
High level of computer literacy with the ability to learn new systems quickly
You will be passionate about making a difference, highly personable, engaging and supportive in approach
Supervisory qualifications would be highly beneficial
Manual Driver licence
We are looking for a motivated and process driven person to join our finance team. Delivering an unsurpassed level of service, this role is accountable for ensuring the accurate and timely processing and payment of all supplier invoices and reconciliation of all accounts including phone support, coordinating emails, and much more.
In this role you will assist in all aspects of the accounts payable function. We require motivated and enthusiastic people who want to drive growth while learning the ropes of being part of a busy team. You will get the opportunity for ongoing training and development whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
We require someone who is willing to contribute positively to a team environment and provide an outstanding customer experience. The role is well suited to someone with confidence who enjoys working with people.
Match purchase orders and dockets to invoices and enter into accounting software
Follow up any variances before processing with vendor or branch
Identify any savings opportunities where available such as through early payment
Schedule payment runs based on standard company payment terms
Reconcile processed work by verifying entries and comparing system reports to balances
Support the month end process by providing supporting documentation for month end journals
Assist the Finance team by identifying improvements to the accounts payable process
Answering inbound phone calls from vendors and branch staff
QUALIFICATIONS AND SKILLS:
Minimum 3 years’ experience in an end-to-end Accounts Payable role
General administration experience in a finance or similar team must be results driven and be able to engage with others
Sound understanding of basic accounting and accounts payable principles
High level computer skills with Microsoft Office Suite including Excel.
Advanced data entry and typing skills
Strong organisational skills and the ability to prioritise work
Ability to develop and maintain relationships with external and internal customers
Strong understanding of GST regulations in relation to supplier invoices.
Exceptional attention to detail coupled with high level of accuracy
A very exciting opportunity has presented itself at Cairns Hardware. We are seeking a motivated and customer centric Showroom Consultant to join the team at our Bathroom & Kitchen Centre. In this customer focussed role, you will assist both trade and retail customers to make every experience memorable and positive.
Full product training will be provided to assist you with providing design advice, assisting customers with product selection, sales enquiries and building positive working relationships.
This role will suit someone who has a welcoming approach and passionate about adding value for our customers whilst offering an unsurpassed level of service. We will provide you with the opportunity for ongoing training and development to improve your skills and the chance to work in different areas of the business whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
We are seeking a dynamic, highly motivated and technically savvy individual with prior sales experience. The role is well suited to someone with confidence who enjoys working with people.
Work with customers to design their dream bathrooms & kitchens
Processing customer orders & quotes by phone and email
Following up with builders to convert quotes to orders
Monitoring orders and ensuring delays are communicated to the builders
Build customer relations and seek to understand how we can best provide quality products and service
Encourage and explore additional opportunities to sell ‘whole of house’ products
Actively promote our products and services utilising exceptional product knowledge
Provide outstanding customer experiences using positive attitude and language, confidence, and attentiveness to the customer’s needs
Review invoices to ensure accuracy at all times
Monitoring stock levels to ensure supply and demand needs are met
High awareness of site safety and duty of care for your team, staff and site visitors
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
Passionate about making a difference, highly personable, engaging and supportive in approach
Service excellence in a showroom environment
Exceptional attention to detail coupled with high level of accuracy
Self-motivated with a desire to achieve results
Establish and maintain a customer service ethos within the team
Computer literate and ability to learn new systems quickly
Physically fit with the ability to safely lift loads and manually handle goods
We are looking for a committed, and motivated person to join our Roofing Team in our manufacturing facility as a Fabricator. The roles take a hands-on approach to production and operation in manufacturing high quality roofing products. Due to the nature of our work and customer base a range of both standardised and custom fabrication is performed making every day different. We require a focused and reliable worker who take a safety conscious approach towards everything they do. This is an opportunity to gain skills and knowledge in our industry with full training on the job. You will get the opportunity for ongoing training and development whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience working with sheet metal in either a fabrication, roll forming or folding environment is highly desirable, however not essential for someone who is keen and eager to learn. The role is well suited to someone with confidence who enjoys working with people.
Folding, cutting and roll forming
Assess stock requirements and job prioritisation
Ensure jobs are completed within a timely manner
Reading and understanding product schematics and assembly instructions.
Ensure product is handled safely to prevent injury and damage to product.
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
High awareness of site safety and duty of care for your team, staff and site visitors
Prior experience with fabrication is highly desirable
Ability to learn new skills and understand instructions
Enjoyment of manual labour and getting your hands dirty
Previous experience working in a factory environment
Experience with hand tools advantageous
Finally have a ‘hands on’ with a ‘can do’ attitude
Forklift Licence (LF) advantageous
We are looking for a committed and dynamic person to join our team as a Truss Plant team member. Our team members are responsible for putting together home truss and frames ready for the builder. Your attention to detail will be key to this role, as well as working within a team environment to get the job done right the first time. You’ll be operating timber cutting machinery and other power tools in this role, so safety is a key component of this role.
We require motivated and enthusiastic people who are willing to embrace and drive change while learning the ropes of being part of a busy plant. You will get the opportunity for ongoing training and development to improve your skills and the chance to work in different areas of the plant whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with Truss fabrication is highly desirable, however not essential for someone who is keen and eager to learn. The role is well suited to someone with confidence who enjoys working with people.
Cutting and assembling frames and trusses
Assembly of prefab frames and roof trusses
Picking timber orders and general yard work
Assess stock requirements and job prioritisation
Ensure jobs are completed within a timely manner
Reading and understanding product schematics and assembly instructions
Ensure product is handled safely to prevent injury and damage to product
Undertake regular product training with market leading brands
Have a commitment to adding value for our customers
Attention to detail and accurate workmanship is essential
QUALIFICATIONS AND SKILLS:
Utilisation of various hand and power tools for assembly is part of the everyday, with safe operation and maintenance of equipment and machinery a priority
Physically fit with the ability to safely lift loads and manually handle goods
High awareness of site safety and duty of care for yourself, teammates and site visitors
Prior experience with truss fabrication is highly desirable
Ability to learn new skills and understand instructions
Enjoyment of manual labour and getting your hands dirty
Previous experience working in a factory environment
Experience with hand tools advantageous
Finally have a ‘hands on’ approach with a ‘can do’ attitude
Manual Vehicle Licence
Forklift Licence (LF) Advantageous
We are seeking a positive and energetic team member to join our Mareeba Team to undertake deliveries to our customers. You won’t be afraid to roll up your sleeves and be part of a team to get the job right and on time for our customers. This role requires a customer focused individual with previous experience transporting and unloading heavy building materials using a HIAB crane truck. It is key to building and maintaining customer relationships with our customers across the Tablelands. Due to the nature of some of the products, there may be times when hand unload is necessary, therefore physical fitness is imperative.
ABOUT YOU:
Great work ethic, great attitude, fit & reliable! – You work hard to pay the bills, take pride in your work & never let your teammates down! Prior experience working with various building materials in a delivery setting is essential Demonstrated experience in safe movement and stock care in all loading and unloading processes We are looking for someone with a professional attitude who can work with minimal supervision and be willing to contribute positively to a team environment. The below attributes are required:
Minimum 3 years’ experience as a truck driver, coupled with a clean driving record
Physically fit with the ability to safely and appropriately manual handle goods
Exceptional attention to detail coupled with high level of accuracy
Computer literate and ability to learn new systems quickly
Excellent communication skills and an enjoyment of working with people
Genuine commitment to Safety and Company values
Experienced forklift and HIAB operator
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers.
High level of organisational skills and completion rate
Knowledge of Mareeba and surrounding Tableland areas
White Card (Construction Induction)
Manual Vehicle Licence
Medium Rigid Truck Licence (MR)
Licence to Perform Dogging (DG)
Forklift licence (LF)
We are looking for a motivated and dynamic person to join our Mareeba team. This role brings together all things Hardware to service our customers with the right knowledge and advice.
In this highly active role, you will assist with counter sales, loading orders, picking and packing, and manual handling of goods.
We are keen to add an enthusiastic self-starter to our team who is willing to drive growth while learning the ropes of being part of a busy store. You will get the opportunity for ongoing training and development to improve your skills, knowledge and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our roles suit those who are willing to work in a team environment where no two days will be the same.
We are a seven-day trading store, so this role may also require weekend work on a rostered basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with customer service, hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
Extensive customer service including sales, orders & quotes
Handling of all stock is done in a manner to minimise damage and wastage
Maintain store in a clean and safe manner adhering to workplace health and safety guidelines
Undertake regular product training with market leading brands
Ensure orders are prepared on time and in full to meet customer requirements
Build, maintain and raise standards across all aspects of the branch to ensure high quality customer service at all times
Provide assistance where required with other departments
Monitor stock levels to ensure supply and demand needs are met
Fast paced learning environment
QUALIFICATIONS AND SKILLS:
Passion for all things customer service
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Have a commitment to ongoing job security
Forklift Licence (LF) Advantageous
Finally have a ‘hands on’ with a ‘can do’ attitude
We are looking for an adventurous and passionate people to join our Gordonvale team as a Yard Person. This role brings together heavy building materials to service our local customers with the right knowledge and advice.
You will work closely with Branch Management to provide an efficient and timely delivery service to our customers. You will get the opportunity for ongoing training and development to improve your supervisory skills, hardware knowledge and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our roles suit those who are willing to work in a team environment where no two days will be the same.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is essential. The role is well suited to someone with confidence who enjoys working with people.
QUALIFICATIONS AND SKILLS:
We are looking for an adventurous, passionate and dynamic person to join our Scott Street team to bring together all things Retail & Trade to service our local customers with the right knowledge and advice.
In this highly active role, you will assist with counter sales, loading orders, picking and packing, and manual handling of goods.
We require a motivated and enthusiastic person who is willing to drive growth while learning the ropes of being part of a busy store. You will get the opportunity for ongoing training and development to improve your skills, knowledge and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
QUALIFICATIONS AND SKILLS:
We are looking for results driven team members to join our Sales, Quotes & Orders team at our Atherton branch. With a focus on supporting multiple areas of our business in delivering service excellence to all of our customers. You will be responsible for pricing and processing sales, quotes and orders for our customers in a professional and competitive manner. You will be a self-motivated and proactive individual who thrives on a challenging fast paced role and is passionate about creating positive customer experiences.
With extensive building and/or manufacturing experience, you will be an essential communicator between our customers, suppliers and internally. Success in this role will be converting quotes through to sales and building customer relationships across the region. You will be a member of a key team working in a positive environment and your focus will be to have the customers best interest at all times.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, manufacturing or within the building industry is essential. These roles are well suited to someone with confidence, strong desire to succeed and those who enjoy working in a team environment.
QUALIFICATIONS AND SKILLS:
A rare and exciting opportunity has arisen for a results driven Sales, Quotes & Orders team member to join our Cooktown team. Responsible for providing an exceptional level of customer service to our customers, you will be a highly motivated and proactive individual who thrives on a challenging fast paced role and is passionate about customer experience.
Extensive trade and or building experience is essential to ensure you are a pivotal link between our customers and products. This is key to building and maintaining customer relationships across the Far North. You will be a key team member of a super friendly team working in a positive environment and your focus will be to have the customers best interest at all times.
Our store is open 7 days a week, this role will require weekend work.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
Processing of customer orders & quotes by phone and email
Preparing accurate quotes for customer orders
Following up with builders to convert quotes to orders
Review building plans to ensure whole house products are considered in quote
Monitoring orders and ensuring delays are communicated to the builders
Review invoices to ensure accuracy at all times
Monitoring stock levels to ensure supply and demand needs are met
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Work as part of a network of people with their finger on the pulse knowing what is going on in the local building and construction market
With a focus on identifying and assessing customer needs we need a team player showcasing excellent interpersonal skills, phone manner, and active listening skills.
QUALIFICATIONS AND SKILLS:
Demonstrated experience in a Quoting & Ordering role
Knowledge and previous experience in the building materials and associated products
Excellent written and verbal communication skills and an enjoyment of working with people
Demonstrated experience with reviewing building plans
Previous experience dealing with suppliers and logistic companies
Genuine commitment to Safety and Customer service
Solid understanding of building products
High level of computer literacy with the ability to learn new systems quickly
Manual car licence essential
We are looking for a people orientated and motivated supervisor to join our Edmonton team. This role supports our vision to make us the supplier of choice by adding value to the building process with building materials and innovative solutions offering an unsurpassed level of service excellence.
This is an exciting opportunity to support, lead and drive a team. Whilst working with a number of key stakeholders to help grow the business to service our local customers with the right knowledge and advice.
We require a motivated and enthusiastic supervisor who is willing to embrace and drive growth while learning the ropes of being part of a busy store.
Working closely with the Branch Manager and other department team members, you will ultimately be responsible for all aspects of general hardware and will assist to maximise sales along with providing outstanding customer experiences.
You will get the opportunity for ongoing training and development to improve your existing leadership experience, strategic development and customer engagement along with the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our store is open 7 days a week, this role may require weekend work on a rostered basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
QUALIFICATIONS AND SKILLS:
We are looking for a committed and dynamic person to join our Edmonton team to bring together all things Retail & Trade to service our local customers with the right knowledge and advice.
In this highly active role, you will assist with counter sales, loading orders, picking and packing, and manual handling of goods.
We require a motivated and enthusiastic person who adds value for the customer with every interaction. This opportunity is well suited to a person that is passionate about customer service excellence. You will get the opportunity for ongoing training and development to improve your skills, knowledge and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence, who enjoys working with people.
Extensive customer service including sales, orders & quotes
Handling of all stock is done in a manner to minimise damage and wastage
Maintain store in a clean and safe manner adhering to workplace health and safety guidelines
Undertake regular product training with market leading brands
Ensure orders are prepared on time and in full to meet customer requirements
Build, maintain and raise standards across all aspects of the branch to ensure high quality customer service at all times
Provide assistance where required with other departments
Monitor stock levels to ensure supply and demand needs are met
Fast paced learning environment
QUALIFICATIONS AND SKILLS:
Great customer service skills
Demonstrated experience in safe movement and stock care in all loading and unloading processes
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Have a commitment to ongoing job security
Forklift Licence (LF) Advantageous
Finally have a ‘hands on’ with a ‘can do’ attitude
In a rare and exciting opportunity, we are looking for a highly engaging and motivated person to join our purchasing team. This role brings together all things merchandise to service our local customers with the right knowledge and advice.
In this role you will support the business with the implementation of product category strategies for our product ranges. You’ll own the customer proposition and have end to end accountability for managing, forecasting and range reviews including supporting the price files and upkeep of our system, analysing the market so our business stays competitive. You will drive innovation of new products, influence the trading margin and support the wider organisation in growing and managing our product base and business performance. Ultimately, having a customer first attitude you will build strong relationships with vendors and negotiate a win-win opportunity for all.
We require motivated and enthusiastic people who want to drive growth while learning the ropes of being part of a busy team. You will get the opportunity for ongoing training, development and the chance to pursue growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
QUALIFICATIONS AND SKILLS:
We are seeking positive and motivated team members to join our Transport & Logistics Team as a Driver to undertake deliveries to our customers. You won’t be afraid to roll up your sleeves and be part of a team to get the job right and on time for our customers. This role requires a customer focused individual with previous experience transporting and unloading heavy building materials using a vehicle loading crane truck. This role is key to building and maintaining relationships with our customers
RESPONSIBILITIES WILL INCLUDE:
Prior experience working with various building materials in a delivery setting is essential, demonstrated experience in safe movement and stock care in all loading and unloading processes including use of a vehicle loading crane. The role is well suited to someone with confidence who enjoys working with people.
Conduct customer deliveries as required to schedules
Ensure goods match run sheets and are accurately accounted for and checked off
Move, relocate and load stock in keeping with the company workplace health and safety practises
High level of customer service to all internal and external customers at all times
Ensure product is transported and handled in a safe, secure manner to site.
Operate plant, equipment and vehicles as per company policies at optimum performance whilst maintaining high safety standards
QUALIFICATIONS AND SKILLS:
Minimum 3 years’ experience as a truck driver, coupled with a clean driving record
Physically fit with the ability to safely and appropriately manual handle goods
Demonstrated use and capability using a Vehicle Loading Crane
Exceptional attention to detail coupled with high level of accuracy
Computer literate and ability to learn new systems quickly
Excellent communication skills and an enjoyment of working with people
Genuine commitment to Safety and Company values
Experienced operating a forklift in a small area
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers.
High level of organisational skills and completion rate
Knowledge of the Cairns and surrounding areas
Heavy Rigid Licence (HR) essential
Forklift licence (LF) essential
Licence to Perform Dogging (DG) essential
Licensed to operate a Vehicle Loading Crane (CV) desirable
We are looking for a results driven person to join our Trade Centre team. Responsible for providing a exceptional level of customer service to our customers, you will be a highly motivated and proactive individual who thrives on a challenging fast paced role and is passionate about customer experience.
Extensive trade and or building experience is preferred to ensure you are a pivotal link between our customers and products, this is key to building and maintaining customer relationships. You will be a key team member of a super friendly team working in a positive environment and your focus will be to always have the customer’s best interest.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous as this will assist you with the fast-paced environment. The role is well suited to someone with confidence who enjoys working with people.
Processing of customer orders & quotes by phone and in person
Review invoices to ensure accuracy at all times
Monitoring stock levels to ensure supply and demand needs are met
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Finally have a ‘hands on’ with a ‘can do’ attitude
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
Demonstrated experience in a Customer Service role
Ability to prioritise and work autonomously in a fast-paced environment
Knowledge and previous experience in the building materials and associated products
Excellent written and verbal communication skills and an enjoyment of working with people
Genuine commitment to Safety and Customer service
Solid understanding of building products
High level of computer literacy with the ability to learn new systems quickly
Manual Vehicle Licence Essential
Forklift Licence (LF) Essential
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