An exciting opportunity has arisen for an experienced Account Manager to join our Cairns team. This highly engaging customer facing role is dedicated to supporting and servicing a wide range of our trade customers and is accountable for growing the trade-based business through sales development activities as well as ensuring the delivery of day-to-day support to our customers.
This role will service and provide ongoing support for both residential and commercial projects and will add value to our customers business through authentic partnership building. Working with the wider sales team this position provides two-way support to our team and customers allowing us to deliver a whole of house offering.
We require a motivated and enthusiastic person who is willing to embrace and drive change while learning the ropes of being part of a busy team. You will get the opportunity for ongoing training and development to improve your knowledge, skills and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our roles suit those who are willing to work in a team environment where no two days will be the same.
RESPONSIBILITIES WILL INCLUDE:
To be successful in this role you will bring previous building or trade experience to build and maintain multi-tiered relationships as you deliver exceptional customer service to grow our customer base and seize opportunities to bring on new business. This role is well suited to someone with confidence who enjoys working with people.
Act as the central point of contact for Trade Sales by providing advice and sales support to Trade customers
Research, quote and follow through special orders (price or non-stocked goods).
Following up with builders to convert quotes to orders
Monitoring orders and ensuring delays are communicated to the builders
Review invoices to ensure accuracy at all times
Maintain a working knowledge of key customer requirements and assist the store in ordering and managing stock at agreed levels
Respond to customer enquiries and demonstrate an appropriate level of product knowledge and explain technical information as required
Manage existing Trade relationships – building a profile of each key customer and their requirements.
Undertake a visitation program to support Trade customers in order to build relationships and sales
Deliver on our company Vision – To be the supplier of choice by adding value to the building process with building materials and innovative solutions offering an unsurpassed level of service excellence.
High awareness of site safety and duty of care for your team, staff and site visitors
Undertake regular product training with market leading brands
QUALIFICATIONS AND SKILLS:
Demonstrated sales experience, coupled with a solid business acumen
Background in Building, Timber, Fencing or General Hardware -highly desirable
Ability to service and provide support to deliver outcomes with the commercial market specialising in high volume builds
Proven ability to juggle multiple account management projects at a time, while maintaining a sharp attention to detail
Highly motivated and technically savvy
Strong internal and external stakeholder engagement
Computer literate and ability to learn new systems quickly
Strong time management and good organisational skills
Excellent communication skills and an enjoyment of working with people
Manual Vehicle Licence
We are looking for an energetic, organised and dynamic person to join our Logistics team as a Scheduler/Driver. Delivering WOW through service, this role brings together all things scheduling to service our local customers with the right knowledge and advice.
We require a motivated multitasking and enthusiastic person who is willing to embrace and drive exemplary service while learning the ropes of being part of a busy depot. You will get the opportunity for ongoing training and development to improve your administration & reporting skills along with the chance to work in different areas of the team whilst pursuing growth and learning on a daily basis.
This role requires someone with a professional attitude who can work with minimal supervision and be willing to contribute positively to a team environment where no two days will be the same.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with transport & logistics is essential. The role is well suited to someone who enjoys working with people with strong scheduling skills, a passion for spreadsheets and confidence to get the job done.
Planning, managing and scheduling inventory movements between the warehouse and our customers
Ensure quality control; orders are filled correctly and undertake deliveries as required in a timely and efficient manner to our customers
Identify issues or discrepancies on transport documentation and liaising with relevant individuals to solve the problem.
Complete all data entry within specific time frames
Document and process outgoing and incoming shipments of finished goods and/or raw materials
Conduct customer deliveries as required and according to schedules
Move, relocate and load stock in keeping with the company workplace health and safety practises using forklift
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Undertake regular product training with market leading brands
Have a commitment to ongoing job security and a sense of responsibility
Finally have a ‘hands on’ with a ‘can do’ attitude
QUALIFICATIONS AND SKILLS:
Minimum 3 years’ experience in a driver role, coupled with a clean driving record
Advanced understanding of inventory movement and best practise
Strong administration skills with an enjoyment for reporting
Physically fit with the ability to safely and appropriately manual handle goods
Experienced forklift operator
Knowledge of Cairns and surrounding areas
Previous experience dealing with customers and logistic companies
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers.
Genuine commitment to Safety and Company values
Heavy Rigid Truck Licence (HR) Mandatory
Forklift Licence (LF) Mandatory
We are looking for a flexible dynamic person to join our Smithfield team as Goods Inwards. Delivering WOW service, this role brings together all things inventory to service our local and trade customers with the right knowledge and advice.
This position is responsible for ensuring all incoming stock is received and receipted within the store correctly, and to ensure all labelling, moving, storing and documentation is accurately completed.
You will get the opportunity for ongoing training and development to improve your inventory and stores experience along with the ability to work cross functionally in different areas of the store whilst pursuing growth and learning on a daily basis.
This role suits those who are keen to learn and thrive in a team environment.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, inventory or within goods inwards is essential. The role is well suited to someone with confidence who enjoys working with people.
Manage and process stock receivals accurately and in a timely manner
Ensure goods are prepared on time and in full to meet customer requirements
Follow store procedures to ensure the security and integrity of stock
Handling of all stock is done in a manner to minimise damage and wastage
Provide assistance to logistics, ensuring orders are appropriately packaged and assisting with loading and unloading if required
The store and working environments are kept clean, tidy and free of hazards
Security and integrity of stock of stock is maintained via best practice operations
Review invoices to ensure accuracy at all times
High awareness of site safety and duty of care for your team, staff and site visitors
Work cross functionally within the team to deliver exemplary service to all of our customers
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
Demonstrated experience within inventory and/or store person role
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
Ability to identify anomalies within the supply chain
High level of organisational skills with ability to work autonomously
Flexibility to work as part of a small yet dynamic team
Manual Vehicle Licence essential
Forklift Licence (LF) Essential
We’re looking for an experienced, and motivated Shift Supervisor to join our amazing team. Delivering WOW through service, this role aims to make us the supplier of choice by adding value to the building process with building materials and innovative solutions offering an unsurpassed level of service excellence.
This is a role leading, supporting and working with the team to help grow the business to service our local customers with the right knowledge and advice. You’ll be provided with on-the-job training and support to learn the ropes of being part of a busy store.
Working closely with the Branch Manager and other leaders within the team, you’ll be responsible for the smooth running of the store, team performance, customer sales and service, and opening or closing out shifts.
You will get the opportunity for ongoing training and development to improve your current leadership skills, strategic development and customer engagement along with the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our store is open 6 days a week, this role may require Saturday work on a rostered basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
Be responsible for role modelling and leading a positive safety and workplace culture
Monitoring stock levels to ensure supply and demand needs are met
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Provide training, coaching, and development to all team members
Be an active leader and promote effective branch communication
Undertake regular product training with market leading brands
Processing of customer orders & quotes by phone and email
Following up with builders to convert quotes to orders
Review invoices to ensure accuracy at all times
Have a commitment to growing with us
QUALIFICATIONS AND SKILLS:
Demonstrated supervisory experience is essential
Passionate about making a difference, highly personable, engaging and supportive in your approach
Excellent communication skills, with leadership qualities to create a positive working team environment
Ability to work autonomously and without direct supervision
Strong organisational skills and the ability to prioritise work
Customer focussed, with a passion for creating a customer centric team culture
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
Forklift Licence (LF) advantageous
We are looking for a committed, and motivated person to join our Roofing Team in our manufacturing facility as a Fabricator. The roles take a hands-on approach to production and operation in manufacturing high quality roofing products. Due to the nature of our work and customer base a range of both standardised and custom fabrication is performed making every day different. We require a focused and reliable worker who take a safety conscious approach towards everything they do. This is an opportunity to gain skills and knowledge in our industry with full training on the job. You will get the opportunity for ongoing training and development whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience working with sheet metal in either a fabrication, roll forming or folding environment is highly desirable, however not essential for someone who is keen and eager to learn. The role is well suited to someone with confidence who enjoys working with people.
Folding, cutting and roll forming
Assess stock requirements and job prioritisation
Ensure jobs are completed within a timely manner
Reading and understanding product schematics and assembly instructions.
Ensure product is handled safely to prevent injury and damage to product.
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
High awareness of site safety and duty of care for your team, staff and site visitors
Prior experience with fabrication is highly desirable
Ability to learn new skills and understand instructions
Enjoyment of manual labour and getting your hands dirty
Previous experience working in a factory environment
Experience with hand tools advantageous
Finally have a ‘hands on’ with a ‘can do’ attitude
Forklift Licence (LF) advantageous
We are seeking a positive and energetic team member to join our Mareeba Team to undertake deliveries to our customers. You won’t be afraid to roll up your sleeves and be part of a team to get the job right and on time for our customers. This role requires a customer focused individual with previous experience transporting and unloading heavy building materials using a HIAB crane truck. It is key to building and maintaining customer relationships with our customers across the Tablelands. Due to the nature of some of the products, there may be times when hand unload is necessary, therefore physical fitness is imperative.
ABOUT YOU:
Great work ethic, great attitude, fit & reliable! – You work hard to pay the bills, take pride in your work & never let your teammates down! Prior experience working with various building materials in a delivery setting is essential Demonstrated experience in safe movement and stock care in all loading and unloading processes We are looking for someone with a professional attitude who can work with minimal supervision and be willing to contribute positively to a team environment. The below attributes are required:
Minimum 3 years’ experience as a truck driver, coupled with a clean driving record
Physically fit with the ability to safely and appropriately manual handle goods
Exceptional attention to detail coupled with high level of accuracy
Computer literate and ability to learn new systems quickly
Excellent communication skills and an enjoyment of working with people
Genuine commitment to Safety and Company values
Experienced forklift and HIAB operator
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers.
High level of organisational skills and completion rate
Knowledge of Mareeba and surrounding Tableland areas
White Card (Construction Induction)
Manual Vehicle Licence
Medium Rigid Truck Licence (MR)
Licence to Perform Dogging (DG)
Forklift licence (LF)
We are looking for an adventurous, passionate and dynamic person to join our Scott Street team to bring together all things Retail & Trade to service our local customers with the right knowledge and advice.
In this highly active role, you will assist with counter sales, loading orders, picking and packing, and manual handling of goods.
We require a motivated and enthusiastic person who is willing to drive growth while learning the ropes of being part of a busy store. You will get the opportunity for ongoing training and development to improve your skills, knowledge and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
QUALIFICATIONS AND SKILLS:
A rare and exciting opportunity has arisen for a results driven Sales, Quotes & Orders team member to join our Cooktown team. Responsible for providing an exceptional level of customer service to our customers, you will be a highly motivated and proactive individual who thrives on a challenging fast paced role and is passionate about customer experience.
Extensive trade and or building experience is essential to ensure you are a pivotal link between our customers and products. This is key to building and maintaining customer relationships across the Far North. You will be a key team member of a super friendly team working in a positive environment and your focus will be to have the customers best interest at all times.
Our store is open 7 days a week, this role will require weekend work.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people.
Processing of customer orders & quotes by phone and email
Preparing accurate quotes for customer orders
Following up with builders to convert quotes to orders
Review building plans to ensure whole house products are considered in quote
Monitoring orders and ensuring delays are communicated to the builders
Review invoices to ensure accuracy at all times
Monitoring stock levels to ensure supply and demand needs are met
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Work as part of a network of people with their finger on the pulse knowing what is going on in the local building and construction market
With a focus on identifying and assessing customer needs we need a team player showcasing excellent interpersonal skills, phone manner, and active listening skills.
QUALIFICATIONS AND SKILLS:
Demonstrated experience in a Quoting & Ordering role
Knowledge and previous experience in the building materials and associated products
Excellent written and verbal communication skills and an enjoyment of working with people
Demonstrated experience with reviewing building plans
Previous experience dealing with suppliers and logistic companies
Genuine commitment to Safety and Customer service
Solid understanding of building products
High level of computer literacy with the ability to learn new systems quickly
Manual car licence essential
We are looking for a motivated and passionate person to join our Cooktown team as a Yard Person. This role brings together heavy building materials to service our local customers with the right knowledge and advice.
You will work closely with Branch Management to provide an efficient and timely delivery service to our customers. You will get the opportunity for ongoing training and development to improve your supervisory skills, hardware knowledge and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our roles suit those who are willing to work in a team environment where no two days will be the same
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is essential. The role is well suited to someone with confidence who enjoys working with people.
Receive, move, relocate, store and load stock in keeping with the company workplace health and safety practises
Prepare orders for delivery in an accurate and timely manner, including being appropriately packaged for transport
Collate and load customer orders ready for delivery or pick up by customer
Maintain yard and work environment in a clean and safe manner adhering to workplace health and safety guidelines
Loads are appropriately secured to meet requirements and ensure goods are not damaged
High level of customer service to all internal and external customers at all times
Monitoring stock levels to ensure supply and demand needs are met
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
High awareness of site safety and duty of care for your team, staff and site visitors
Physically fit with the ability to safely lift loads and manually handle goods
Exceptional attention to detail coupled with high level of accuracy
Operate vehicles in accordance with relative licences and abilities
Manual Vehicle Licence
Forklift Licence (LF) Essential
Finally have a ‘hands on’ with a ‘can do’ attitude
Do you have a passions or plants, gardening and outdoor living? We are looking for a dynamic and passionate person to bring our Garden Centre to life and provide our customers with the right knowledge and advice.
Whilst predominately Garden based role our store and product offering are very diverse providing a wide range of both trade and retail products, our staff work across the store when required.
Our roles suit those who are willing to work in a team environment where no two days will be the same.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with horticulture, hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people. This highly active role, will see you:
Maintenance of the plants in the garden centre
Assisting customers with pest and disease management enquiries
Extensive customer service including sales, orders & quotes
Build, maintain and raise standards across all aspects of the branch to ensure high quality customer service at all times
Undertake regular product training with market leading brands
Provide assistance where required with other departments
Monitor stock levels to ensure supply and demand needs are met
Fast paced learning environment
QUALIFICATIONS AND SKILLS:
Passion for all things garden
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
Exceptional attention to detail coupled with high level of accuracy
Confident communication skills, providing relevant advice where required
Physically fit with the ability to safely lift loads and manually handle goods
Horticulture knowledge essential
Horticulture qualifications advantageous
Manual Vehicle Licence
Forklift Licence (LF) Advantageous
We are looking for a results driven person to join our Trade Centre team. Responsible for providing a exceptional level of customer service to our customers, you will be a highly motivated and proactive individual who thrives on a challenging fast paced role and is passionate about customer experience.
Extensive trade and or building experience is preferred to ensure you are a pivotal link between our customers and products, this is key to building and maintaining customer relationships. You will be a key team member of a super friendly team working in a positive environment and your focus will be to always have the customer’s best interest.
RESPONSIBILITIES WILL INCLUDE:
Prior experience with hardware, or within the building industry is advantageous as this will assist you with the fast-paced environment. The role is well suited to someone with confidence who enjoys working with people.
Processing of customer orders & quotes by phone and in person
Review invoices to ensure accuracy at all times
Monitoring stock levels to ensure supply and demand needs are met
Ability to cross sell product ranges to builders for a one stop shop approach
High awareness of site safety and duty of care for your team, staff and site visitors
Finally have a ‘hands on’ with a ‘can do’ attitude
Undertake regular product training with market leading brands
Have a commitment to ongoing job security
QUALIFICATIONS AND SKILLS:
Demonstrated experience in a Customer Service role
Ability to prioritise and work autonomously in a fast-paced environment
Knowledge and previous experience in the building materials and associated products
Excellent written and verbal communication skills and an enjoyment of working with people
Genuine commitment to Safety and Customer service
Solid understanding of building products
High level of computer literacy with the ability to learn new systems quickly
Manual Vehicle Licence Essential
Forklift Licence (LF) Essential
Copyright © 2025 Cairns Hardware
